Poker Tournament Cancellation Policy

While it’s unlikely that we’ll need to cancel a tournament, we’ve structured the following rules to make refunds as fair as possible to all our players.

Cancellation prior to the start of a tournament

If a tournament is cancelled prior to starting, all players will receive a refund of their full tournament registration fees. Tournament fees will be refunded in the exact manner that they were paid. (This may include any combination of cash, Gold Chips or Gold Cards).

50/50 Tournament Policy

If a tournament is in progress but no players are in the money, and the tournament is cancelled for any reason, we will try to compensate all remaining players based on their play up to the time of the interruption. This is best achieved by awarding 50% of the prize pool to all remaining players and the other 50% of the prize pool will be awarded proportionately based on each players chip count. All remaining players will also receive their entry fee. Any player who was eliminated prior to the interruption will not be entitled to a refund. All awards for tournament cancelled in progress will be cash. If the cancelled tournament has a guaranteed prize pool only the entry fee will be returned not the guaranteed prize.

In the Money Tournament Policy

If a tournament is cancelled and there are players in the money, we will try to compensate all remaining players based on their play up to the time of the interruption. This is best achieved by awarding each remaining player with the minimum prize not yet awarded and the rest of the prize pool will be awarded proportionately based on each players chip count. All remaining players will also receive their entry fee. Any player who was eliminated prior to the interruption will not be entitled to a refund. All awards for a tournament cancelled in progress will be cash. If the cancelled tournament has a guaranteed prize pool only the entry fee will be returned not the guaranteed prize.

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