Verification Guide - Frequently Asked Questions

Verifying with us is fast and simple, and is part of our licensing and regulation requirements and our agreed bank compliance rules. 

Why do I have to verify my account?

We are licensed by the Kahnawake Gaming Commission and the Jersey Gambling Commission. Part of our License Agreement requires us to adhere to strict rules regarding customer security and identification. The Terms and Conditions, as well as the Rules, state that documentation is required for all accounts. The documents we request are only for age confirmation, address verification and confirmation that the payment/withdrawal source(s) used at Sports Interaction are in the owner's possession.

Once verified, you will not have to send these documents again. The only time you may be asked for additional information is if a new address or payment/withdrawal source is used.

How do I verify my account?

Start your verification process on your schedule, right from your first day with Sports Interaction! Accounts confirmed with us enjoy extra benefits such as faster payouts!

Once logged into your account, you will find information about verification or to confirm what is required on our verification page

How long does the verification process take?

We carefully check your documents and use industry leading security standards and practices to ensure the safety of your information. Once your information is reviewed, a Security Team member will contact you to confirm your verification status. Our goal is to process your documents within 5 business days.

How should I send my verification documents?

Upload your documents directly to our website on our verification page.

What size and quality should my document images be?

You can use your mobile device to take the pictures, just make sure your image files are JPEG (.jpg) or PDF (.pdf) format, and are no larger than 10MB. More details are available on our verification page

To make your verification process as fast as possible, all document scans should be clear and readable with all required details fully visible. Check the email sent by our Security Team for full guidelines.

How can I confirm that you received my documents?

Our Customer Service Team would be happy to confirm that your documents have arrived. Hit the Live Chat button on the bottom right of the website anytime.

A confirmation email will be sent once your information has been reviewed by our Verification Team.

How does Sports Interaction keep my information secure?

We are committed to protecting the privacy and security of your personal information. In this respect we have invested heavily in world class information management systems to keep your details encrypted and secure. You can read more about our Privacy Policy. You can also visit this page to get more information about how we keep your personal and financial information safe.

We take your online security seriously, and know the safety of your information is important to you. With this in mind, we may ask you for additional identification to confirm requests originate with you.

Have more questions? Submit a request

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