How do I close my account?

We are sorry to hear that you wish to close your account with us. We strongly believe in customer loyalty and hope that we can first resolve any issues on your account where possible. 

Assuming you have no balance or open bets, there is nothing that needs to be closed or changed on our side. Your account can simply remain as is until you wish to use it. Due to our licence agreement, we cannot actually remove your details from our system, as we are required to keep a record of financial transactions.

We’d hate to see you go without doing everything we can to resolve any concerns and keep your business.

As always, if you need of a break due to concerns about your gambling, we have options to assist you, including options to block access to your account for twenty-four hours or six months.  Visit our Responsible Gaming page to learn more.

You can contact us by Live Chat, email or call toll free at 1-888-922-5575.  

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