If you are unable to resolve an issue after contacting Sports Interaction, you may open a dispute with the Kahnawake Gaming Commission.
The Commission is empowered to license and regulate gaming and gaming related activities conducted within and from the Mohawk Territory of Kahnawake in accordance with the highest principles of honesty and integrity.
The Commission's primary function is to provide for the protection of players who choose to participate in the online gaming offered by the Commission's permit holders.
The Commission Regulations also provide a number of dispute resolution mechanisms to address player complaints - including the possibility of third party arbitration. In fact, the Commission's staff includes a full time Dispute Resolution Officer to ensure that all player complaints are addressed in a timely way.
Questions, complaints and requests for information are received and reviewed by the Commission in accordance with the procedures set out in Regulations, and where appropriate, with the assistance of professional advisors.
Any complaints about a gaming site licensed and regulated by the Commission should be directed in writing to the Commission at the mailing address or email address given below. The Commission is committed to responding to all complaints promptly. Every attempt will be made to facilitating appropriate solutions between complainants and licensees.
How do I contact the Commission?
For general inquiries: firstname.lastname@example.org
To register a complaint about an interactive gaming site licensed by the Commission: email@example.com
Kahnawake Gaming Commission
P.O. Box 1799
Old Malone Highway
Kahnawake Mohawk Territory, QC J0L 1B0
Your communication with the commission must be presented in written form, either by electronic or physical mail. Please provide our company name (Sports Interaction) and the username that you use to login to your account. You must also detail what happened, when it happened and what was offered as a resolution.
To help ensure that all necessary information is included, we recommend using the following template.
Resolution Offered by Sports Interaction: